Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQ)
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow up your shipment.
I’M UNSURE OF WHAT SIZE TO ORDER?
Each product has a brief description on it, including the size the model is wearing which you may use as a guide. We advise all customers to view our sizing chart before purchasing from MELADRIP. The chart gives detailed instructions on how to measure yourself to calculate what size should fit you.
Still not sure? Contact us on email@example.com
DO YOU SHIP INTERNATIONALLY?
Yes, we offer worldwide shipping. Please see Shipping & Care for more information.
WHAT SHOULD I DO IF MY ITEM DOES NOT FIT?
We urge all our customers to check our sizing guide prior to purchasing. We do not offer refunds and can only exchange items subject to size availability. Please refer to our Exchange Policy for more detail
HOW WILL MY DETAILS BE USED?
Through using meladrip.com you give your consent to the collection and use of personal information, in regards to the company. MELADRIP ltd will never share or sell your personal information to third parties without your consent.
CAN I TRACK MY ORDER?
Once your order has been dispatched you will receive an email including your tracking number click on the URL to track for up to date information on the status of your parcel.
I STILL HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?
In the case where the time has passed for your chosen method of delivery and you have still not received your item, we would advise you to first check your email inbox (and junk folder) for your tracking information. All items shipped from MELADRIP include trackable information on the items status once it has left our premises. By checking this you will get up to date information from the courier on where your item has been.
If you are not satisfied with the courier’s tracking update, you can contact their customer service department with your tracking number and they should be able to provide you with further information on your parcels ETA.
Should you require any further assistance after trying the methods above please do contact our customer care team: firstname.lastname@example.org and we will get back to your query as soon as we can.
WHAT HAPPENS IF I MISS MY ORDER?
All MELADRIP orders must be signed for when delivered, this is to ensure our customers receive the right item(s). If no one is available to sign for your order a ‘We missed you’ card will be left at your premises & your package will be sent back to your local depot office for a period of time (please note: this time frame varies depending on location). If the package is still unclaimed after a period of time it will be sent back to MELADRIP. On the occasion that this occurs our customer service team will notify you via email and you will be informed of the next steps to take to have your item redelivered. MELADRIP are not responsible for the re-shipping fee of missed and unclaimed deliveries .
For International Shipping Customers: You may be able to opt-in to receive SMS and/or email notifications from the courier with real time expected delivery updates. Please visit their website for further information once you have received your tracking information from us via email.
MY ORDER INCLUDES PRE-ORDERED ITEMS WHEN CAN I EXPECT TO RECEIVE IT?
If your order contains in stock items as well as pre-order items, your order will be shipped once the pre-ordered items become available. Please note pre-ordered items usually take up to 5 weeks to be shipped out.
HOW DO I CANCEL MY ORDER?
Due to our packing and shipping process we can only accept cancellation requests sent to our customer care team at the following email address: email@example.com up to 1 hour after a purchase has been made. The request must include your full name and the order number to be accepted, without this information your request will not be granted.
Please note we do not accept cancellation requests via our social media platforms.